Background: Improving the quality of care provided to patients by increased staff motivation, will increase patients’ satisfaction and leads to improved health.
Method: An interventional study was carried out among ENT ward patients at NHSL over a period of 2 years. Satisfaction regarding different components of patient needs was assessed in an interviewer administered questionnaire prepared in Sinhala, English and Tamil. This contained statements about initial management of patients, time factors, treatment and attitudes of the staff members, tidiness and orderliness of the ward, information delivery, discharge and the clinic appointment system. Pre and post interventional patients were selected by systematic sampling, each group consisting of 200 patients.
Results:The demographic distribution of the pre and post intervention categories was not significant. The mean score of satisfaction at base line was 3.68 (73.6 %).The mean score, 4.81(96.2%) following the intervention was significantly high. Also a statistically significant increase in the patient satisfaction was observed in initial management of the patients (P